With a dedicated helpdesk, remote support is simply one mail away. By signing up to a support contract with us, you get to simply send us a mail in order to log a support ticket. In return you will get a ticket reference which can easily be tracked if needed, and you will also receive periodic updates as your ticket is being worked on all the way through to completion,
Our helpdesk works from a world class ticketing system, designed to increase performance and service delivery. Tickets get worked on by priority and in accordance to SLA response times.