- 02:00
Updates install while the office is empty
Security patches roll out to PCs and servers overnight, so nobody loses working time to a restart.
- 06:30
Last night's backups are checked
Every backup job is verified before your staff arrive. A failed job is rerun, not discovered weeks later.
- 08:05
The first ticket of the day
A staff member cannot open a shared mailbox. A technician connects remotely and fixes it while they watch.
- 10:40
A phishing email never arrives
A fake supplier invoice is caught by the email filter and quarantined before anyone can click it.
- 13:15
A new starter is ready on day one
Account, licence, laptop and access are prepared ahead of time from your joiner checklist.
- 15:30
A technician is on site
Some jobs need hands. The boardroom screen is replaced during a scheduled visit, with no call-out quote to approve.
- 17:00
Everything is logged for your report
Every ticket, alert and fix is recorded, ready for the plain-language report you receive each month.
Managed IT services · Cape Town
Your IT department, on a fixed monthly SLA
Cloudbound IT looks after the technology that businesses run on, in Cape Town and for clients around the world. Remote helpdesk, on-site support, security and maintenance for teams of 20 or more, at a monthly cost you can budget for.
MFA enforcedBackup verified
cloudbound / operationsExample view
Devices patched98%
Backups verified100%
MFA coverage100%
Since 2017Supporting clients in South Africa and abroad
18 yearsHands-on IT experience behind every decision
10 servicesOne accountable provider for all of them
20+ usersThe size of team our SLAs are built for
- Microsoft 365
- 3CX
- Fortinet
- Barracuda
- Exclaimer
- Ubiquiti
- MikroTik
- Synology
- APC
- Yeastar
- Microsoft 365
- 3CX
- Fortinet
- Barracuda
- Exclaimer
- Ubiquiti
- MikroTik
- Synology
- APC
- Yeastar
Why managed
Stop paying for IT only when it breaks
Break-fix support is paid when things go wrong. A managed agreement is paid to keep them going right. That one change alters everything else.
Break-fix call-outs
- CostA different invoice every month
- ResponseWhen a technician is free
- MaintenanceOnly after something breaks
- SecurityChecked after an incident
- KnowledgeIn one person's head
- PlanningEmergency purchases
Cloudbound managed SLA Recommended
- CostOne fixed monthly fee
- ResponseResponse times agreed in your SLA
- MaintenanceMonitoring and patching around the clock
- SecurityMFA, backups and updates verified monthly
- KnowledgeFully documented, and the documentation is yours
- PlanningA roadmap and a budget, reviewed regularly
Transparent pricing
Know the numbers before you call
Our SLA pricing is built from four simple monthly rates. Add up your users, servers, firewalls and devices for a rough total.
UsersR650per user, per month
excluding VAT
excluding VAT
ServersR1 200per server, per month
excluding VAT
excluding VAT
FirewallsR900per firewall, per month
excluding VAT
excluding VAT
Endpoint protectionR65per device, per month
excluding VAT
excluding VAT
A rough guide, excluding VAT. Your fixed monthly fee is confirmed after a free site assessment.
Estimate my SLA
Services
Everything your office runs on, from one provider
Managed support is the core. Around it, we design, install and look after the systems it depends on. Select a service to see what is included.
Managed IT Support
One monthly fee covers your helpdesk, your on-site visits and the behind-the-scenes maintenance that stops problems before your staff notice them. Built for businesses with 20 or more users who cannot afford to wait for a call-out.
- Unlimited remote helpdesk
- On-site support
- Monitoring and patching
- Backup and security checks
- Asset and licence tracking
- Joiners and leavers
Remote monitoringPatch managementTicketingMicrosoft 365Asset registerMonthly reports
Microsoft 365
Move your email and files to Microsoft 365 without losing a message, then have it secured and looked after properly. We handle licensing, setup, security policies and the everyday admin.
- Email migration
- Teams and SharePoint
- Security hardening
- Device management
- Backup of Microsoft 365
- Licence management
Exchange OnlineTeamsSharePointOneDriveIntuneEntra ID
Cybersecurity
Most breaches start with one phishing email or one unpatched machine. We put layered protection around your email, devices, network and people, then monitor it, so a single mistake does not become a business-stopping incident.
- Email protection
- Managed firewall
- Endpoint protection
- Identity and access
- Patch management
- Security awareness
Fortinet FortiGateBarracuda Email ProtectionEndpoint protectionMFAConditional AccessPOPIA
Backup & Disaster Recovery
A backup you have never restored is only a hope. We back up your servers, workstations and Microsoft 365 data on site and to the cloud, check it every day and prove it works with regular test restores.
- Server and PC backup
- Off-site cloud copy
- Microsoft 365 backup
- Daily monitoring
- Test restores
- Recovery plan
Barracuda BackupCloud backupMicrosoft 365 backupSynology NASImage-based backupTest restores
3CX VoIP Phones
Replace your ageing switchboard with a 3CX phone system your staff can answer from a desk phone, a laptop or a mobile app. You keep your existing numbers and we manage the system for you.
- Desk, PC and mobile calling
- Call queues and auto-attendant
- Call recording and reporting
- Number porting
- Video meetings and chat
- Website live chat
3CXSIP trunksYealinkFanvilYeastarMicrosoft Teams
Networks & Wi-Fi
Slow Wi-Fi and dropped connections are usually a design problem. We plan, cable and configure office networks properly, from the server cabinet to the last access point, and secure them with Fortinet firewalls.
- Site survey
- Structured cabling
- Switching and routing
- Business Wi-Fi
- Fortinet firewalls
- Branch connectivity
FortinetUbiquitiMikroTikCat6 cablingFibreVLANs
CCTV & Access Control
Cameras and door access run on your network, so it makes sense for your IT provider to install them. We design, install and maintain CCTV and biometric access control for offices, warehouses and retail sites.
- IP camera systems
- Remote viewing
- Smart detection
- Biometric access control
- Access logs
- Time and attendance
IP camerasNVR storageSmart analyticsBiometric readersMobile viewingPoE switching
Solar & Backup Power
When the power goes, so do your phones, your internet and your staff's productivity. We design solar and battery systems around the equipment your business cannot do without, so that work carries on.
- Load assessment
- Solar PV design and installation
- Hybrid inverter and batteries
- UPS for critical equipment
- Load prioritisation
- Surge protection
Solar PVHybrid invertersLithium batteriesUPSAPCSurge protection
IT Equipment Rental
Get the equipment your team needs now without paying for it all upfront. Pay it off in fixed monthly instalments over 24 to 60 months, with everything specified, supplied and installed by us.
- Terms from 24 to 60 months
- Fixed monthly instalments
- Laptops and desktops
- Servers and storage
- Network equipment
- Specification and quote
LaptopsDesktopsServersFirewallsSwitchesWi-Fi
Hardware & Software Supply
Buy the right equipment the first time. We specify, supply, configure and install business hardware and software licences, matched to what your people actually do and to the rest of your environment.
- Specification advice
- Laptops, desktops and servers
- Networking and storage
- Power protection
- Printers and peripherals
- Software licensing
Laptops & PCsServersStorageNetworkingUPSPrinters
Inside the SLA
What you get every month
Not a block of hours. A complete service with someone accountable for the result.
A helpdesk that answers
Phone, email or ticket. A technician connects to the machine and fixes it while your staff member watches.
On-site when it matters
On the road across Cape Town, with on-site time in the agreement. Clients further afield are supported remotely.
Monitoring around the clock
Failing disks, full drives and offline servers raise an alert before they raise a complaint.
Security built in
MFA, patching, email filtering and firewall management are part of the service.
Backups you can trust
Checked every day and restored on a schedule, with the results in your report.
Reports in plain language
What was logged, how fast it was resolved, what we found and what we recommend.
Documentation that is yours
Network diagrams, passwords and asset lists kept current and handed over on request.
A day under your SLA
What happens while you get on with business
An illustration of an ordinary day for a managed client. Most of it happens without anyone noticing, which is the point.
Plan builder
Build your support plan in 30 seconds
Tell us the shape of your business and see what your agreement would cover. Send it to us and we will come back with a fixed monthly quote.
How many sites?
What kind of support?
Add to your agreement
How it works
From first call to full cover in four steps
Free site assessment
We audit your users, devices, network, backups and licences and show you what we found.
A written SLA and fixed price
Scope, response times and a monthly fee, in plain language.
Onboarding
We document everything, install monitoring, fix urgent risks and introduce your staff to the helpdesk.
Ongoing support and reviews
Daily support, monthly reports and regular meetings to plan ahead.
Free tool
How healthy is your IT? Find out in two minutes.
Ten yes-or-no questions on backups, security, support and power. You get a score and a short list of what to fix first.
A good fit for
Any organisation of 20 or more people that depends on its systems every day
Professional servicesManufacturingLogistics and warehousingMedical practicesRetail groupsProperty and constructionEducationHospitalityNon-profits
FAQ
Questions we are asked most
How much does managed IT support cost in Cape Town?
Our SLA pricing is built from simple monthly rates: R650 per user, R1 200 per server, R900 per firewall and R65 per device for endpoint protection, all excluding VAT. Use the estimator on this page for a rough total. Your fixed monthly fee is confirmed after a free site assessment.
What size of business do you work with?
Our agreements are designed for organisations with about 20 users or more, in any industry, who rely on their systems every day.
Do you offer on-site support or only remote?
Both. Most requests are fixed remotely within minutes, and on-site support across Cape Town is included in our agreements.
Can you take over from our current IT provider?
Yes. We manage the hand-over for you: collecting passwords and documentation, auditing what is in place and onboarding your staff without interrupting their work.
What happens in the free assessment?
We visit your office, review your users, devices, network, backups, security and licences, and give you a written summary of what we found along with a fixed monthly quote.
Next step
See what a fixed-fee SLA would cost you
Book a free site assessment. We audit your users, devices, network and backups, then give you a written quote with no obligation.
| Item | Quantity | Per month |
|---|---|---|
| UsersR650 per user | R13 000 | |
| ServersR1 200 per server | R1 200 | |
| FirewallsR900 per firewall | R900 | |
| Endpoint protectionR65 per device | R1 300 | |
| Estimated monthly total excluding VAT | R16 400 | |
A rough estimate only, excluding VAT. Your fixed monthly fee is confirmed after a free site assessment.