3CX VoIP phone systems, installed and managed
Replace your ageing switchboard with a 3CX phone system your staff can answer from a desk phone, a laptop or a mobile app. You keep your existing numbers and we manage the system for you.
The problems this solves
The old PBX is out of support and parts are hard to find.
Remote staff give out their personal mobile numbers.
You have no idea how many calls go unanswered.
Adding an extension means waiting for a technician and a quote.
Everything in 3CX VoIP Phones
Cloud or on-site 3CX phone systems with mobile apps, call queues and recording, fully managed.
Desk, PC and mobile calling
One extension that rings on a desk phone, the 3CX desktop app and the mobile app, in the office or at home.
Call queues and auto-attendant
Greet callers professionally and route them to the right team without a full-time receptionist.
Call recording and reporting
Record calls for training and compliance, and see how many calls are answered, missed or abandoned.
Number porting
We move your existing landline numbers across, so nothing changes for your customers.
Video meetings and chat
Built-in web conferencing and team chat, with no extra licences.
Website live chat
Let website visitors chat to your team and turn the chat into a call.
Integrations
Connect 3CX to Microsoft 365, Teams and popular CRM systems so that calls are logged against customer records.
Cloud-hosted or on-site
We host the system for you or install it on your premises, whichever suits your connectivity and compliance needs.
Handsets and headsets
Supply and setup of desk phones, cordless handsets and headsets.
What you walk away with
- The same business number on desk, PC and mobile, wherever staff work.
- Lower call costs and no line rental for unused lines.
- Reports that show missed calls, wait times and busy periods.
- Extensions and call flows changed through a helpdesk ticket.
A good fit if
- Your phone system is out of support or costly to change.
- Staff work remotely or across branches.
- You want to know how many calls you are missing.
Want to know what this would look like for your business?
We visit, audit what you have and give you a written recommendation and a fixed price.
Book a free assessment +27 21 879 4141Four steps, no surprises
Call-flow design
We map how calls should reach your people: hours, queues, menus and after-hours handling.
Build and test
The system and handsets are configured and tested before your current phones are touched.
Cut-over
Numbers are ported and staff are shown how to use the phones and apps.
Managed service
We handle changes, new extensions, updates and faults from then on.
Questions we are asked most
Can we keep our existing phone numbers?
Yes. Geographic numbers such as 021 numbers can be ported to the new system.
What internet connection do we need?
A stable fibre line is ideal. We test your connection first and set up call-quality priority on your network so that voice is not affected by other traffic.
What happens to our phones during load shedding?
A cloud-hosted 3CX system stays online, and calls can be answered on the mobile app. We can also keep your office network running with backup power.
Do we have to buy new handsets?
Not always. Many existing IP handsets work with 3CX, and some staff prefer a headset and the desktop app.
Services that work well with this
Networks & Wi-Fi
Structured cabling, switching, business Wi-Fi and Fortinet firewalls, designed and installed for your office.
ExploreCCTV & Access Control
IP cameras, remote viewing and biometric door access, installed on a network that is built to carry them.
ExploreSolar & Backup Power
Solar PV, inverters and battery storage sized to keep your systems and staff online when the grid is down.
ExploreSee what a fixed-fee SLA would cost you
Book a free site assessment. We audit your users, devices, network and backups, then give you a written quote with no obligation.
| Item | Quantity | Per month |
|---|---|---|
| UsersR650 per user | R13 000 | |
| ServersR1 200 per server | R1 200 | |
| FirewallsR900 per firewall | R900 | |
| Endpoint protectionR65 per device | R1 300 | |
| Estimated monthly total excluding VAT | R16 400 | |
A rough estimate only, excluding VAT. Your fixed monthly fee is confirmed after a free site assessment.