Managed IT support on a fixed monthly SLA
One monthly fee covers your helpdesk, your on-site visits and the behind-the-scenes maintenance that stops problems before your staff notice them. Built for businesses with 20 or more users who cannot afford to wait for a call-out.
The problems this solves
Staff sit idle while you wait for someone to call back.
IT invoices are different every month and impossible to budget.
Nobody can say when the backups were last tested.
One person holds all the passwords and all the knowledge.
Everything in Managed IT Support
Remote helpdesk, on-site support, monitoring and patching for a fixed monthly fee, with response times written into your SLA.
Unlimited remote helpdesk
Your staff phone, email or log a ticket and a technician connects to their machine. Most issues are fixed without anyone leaving their desk.
On-site support
When a problem needs hands, we come to you. On-site time is part of the agreement, so there is no call-out quote to approve first.
Monitoring and patching
Servers, PCs and network equipment are monitored around the clock and kept up to date, so failing disks and missed updates are caught early.
Backup and security checks
We confirm that backups ran and can be restored, and keep antivirus, MFA and firewall policies in order.
Asset and licence tracking
A current register of every device, warranty and licence, so renewals and replacements are planned and budgeted.
Joiners and leavers
New starters get an account, a licence and a configured machine on day one. Leavers are locked out the day they go.
Vendor management
We deal with your internet provider, printer company and software vendors, so you have one number to call.
Monthly reporting
A plain-language report each month: tickets logged, time to resolve, risks found and what we recommend next.
Technology roadmap
Regular reviews to plan upgrades and budget for them, instead of reacting when something fails.
What you walk away with
- A fixed monthly IT cost per user that you can budget a year ahead.
- Response times agreed in writing, and reports that show whether we met them.
- Full documentation of your environment that belongs to you.
- One accountable partner for support, cloud, network, phones and security.
A good fit if
- You have 20 or more people who rely on a computer every day.
- You want one fixed IT cost in place of unpredictable invoices.
- You need someone accountable for security, backups and uptime.
Want to know what this would look like for your business?
We visit, audit what you have and give you a written recommendation and a fixed price.
Book a free assessment +27 21 879 4141Four steps, no surprises
Free site assessment
We audit your users, devices, network, backups and licences, and show you what we found.
A written SLA
A fixed monthly price with response times and scope spelled out in plain language.
Onboarding
We document your environment, install monitoring, fix the urgent risks and introduce your staff to the helpdesk.
Ongoing support
Day-to-day support carries on, and we meet regularly to review reports and plan upgrades.
Know the numbers before you call
Our SLA pricing is built from four simple monthly rates. Add up your users, servers, firewalls and devices for a rough total.
excluding VAT
excluding VAT
excluding VAT
excluding VAT
Questions we are asked most
What is an IT support SLA?
A service level agreement is a contract that sets out what we look after, how quickly we respond and what you pay each month. It replaces unpredictable call-out invoices with a fixed fee and an agreed response time.
How is the monthly fee worked out?
Pricing is based on the number of users and devices we support and how much on-site time you need. After a free site assessment you receive a fixed monthly quote.
Do you only offer remote support?
No. Most issues are resolved remotely because it is faster, but on-site support across Cape Town is part of our agreements.
We already have an internal IT person. Can you work alongside them?
Yes. Many businesses keep an in-house person for daily requests and use us for monitoring, projects, leave cover and specialist skills such as Microsoft 365, firewalls and VoIP.
How big does our business need to be?
Our SLAs are designed for organisations with roughly 20 users or more, in any industry. Smaller teams are welcome to contact us and we will tell you honestly whether we are a fit.
Can you take over from our current IT provider?
Yes. We manage the hand-over: collecting passwords and documentation, auditing what is in place and onboarding your staff without interrupting their work.
Services that work well with this
Microsoft 365
Migration, licensing, security hardening and everyday administration of Microsoft 365 for your whole team.
ExploreCybersecurity
Layered protection for email, devices, network and staff, built on Fortinet and Barracuda and monitored for you.
ExploreBackup & Disaster Recovery
Servers, PCs and Microsoft 365 backed up on site and in the cloud, monitored daily and proven with test restores.
ExploreSee what a fixed-fee SLA would cost you
Book a free site assessment. We audit your users, devices, network and backups, then give you a written quote with no obligation.
| Item | Quantity | Per month |
|---|---|---|
| UsersR650 per user | R13 000 | |
| ServersR1 200 per server | R1 200 | |
| FirewallsR900 per firewall | R900 | |
| Endpoint protectionR65 per device | R1 300 | |
| Estimated monthly total excluding VAT | R16 400 | |
A rough estimate only, excluding VAT. Your fixed monthly fee is confirmed after a free site assessment.